Confidence is not competence
#Man Utd's Mourinho, once a pioneer in his field, failed to reinvent himself
But most innovators do get left behind
It’s his arrogance that ultimately brought him down:
His ego reinforced blind spots & prevented him from adapting
His narcissistic tendency meant he liked to dine out on past success
Personality clashes with star players made for a toxic environment
Alex #Ferguson famously, praised players publicly but criticised privately
Mourinho preferred the opposite….
Crucially, he ignored:
Culture: Man Utd’s tradition for attacking styles of play
Customers: fans want to be thrilled & entertained in games
Competitors: rival #Guardiola constantly learns & adapts
Ironically, for one of the world’s most successful football managers, rather than accept responsibility for performance and fix it, he seems to have preferred the sack !
#Leadership, #Psychology, #Culture